Employment

This position’s major responsibilities include shipping to customers, negotiating cost with and receiving product from respected vendors as well as overseeing the control of the inventory. Additional responsibilities include customer service and sales, organization, and cleanliness of the building and outdoor sales areas.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Shipping & Receiving

1. • Generate purchase orders for committed purchases.
   • Schedule and manage procurement of incoming inventory.
   • Account for all products received and generate receiving vouchers.
   • Notate discrepancies on packing slip and report overages and shortages to respective vendors.
   • Schedule and coordinate deliveries to customers with staff and contracted brokers.

• Inventory Management

1. • Perform cycle counts and quarterly physical count of all inventories and make quantity & cost adjustments as required.
   • Monitor inventory levels and make recommendations for reorder to owner or senior manager.
   • Perform year-end inventory valuation of all inventories and make recommendations based on findings for manual cost adjustments and sales price adjustments.

1. • Generate and maintain price tags for all showroom products.

• Purchasing

1. • Maintain vendor relationships.
   • Negotiate product costs.
   • Benchmark and establish sales pricing.
   • Ensure products meet quality control standards.
   • Make recommendations for new products.

• Customer Service/Sales
  • Complete daily sales reports, balance register and make deposits of daily receipts.

1. • Fill customer orders and assist in loading customer vehicles and delivery trucks.
   • Answer customer questions and take orders in store, by phone, and through ecommerce outlets.
   • Keep a positive attitude and set an example for delivery, yard and counter staff.

• Assist in hiring and managing retail staff
  • Coordinate procedural and product-based training for new hires and for new product lines.
• Track performance and perform annual reviews.
• Ensure staff adherence to company guidelines and provide notices of disciplinary action when deemed necessary.
• Assist in other duties for the good of co-workers and the business.

Minimum Qualifications

College degree/equivalent experience; at least one year experience business, warehouse/inventory control; wholesale/retail sales experience; minimum 1-year supervisory experience; excellent customer service and communication skills; organized with high degree of self-initiative. Computer skills to include Microsoft Office with high degree of proficiency in Excel, Eagle POS OR other POS operating system.

Reports To:     President/CEO    Compensation and Benefits: Exempt, benefits eligible

1^st Impressions Landscape & Garden Center is looking for energetic and driven individuals who want to join our growth and success as we strive to be the Premier Landscape Company and Garden Center in Central Ohio. We are searching for a full-time Retail Horticulturalist. This position’s major responsibilities include growing and maintaining plants and assisting in the operation and maintenance of the greenhouses. Additional responsibilities include management of retail team members, customer service, sales, receiving incoming vendor shipments, organization and cleanliness of buildings, stockrooms, and outdoor sales areas.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Growing & Maintaining Plants

• Oversee and perform all aspects of growing from seed to finish plant.
• Monitor plant health of all on-site plant material.
• Water, fertilize, and apply drenches and pesticides as required.
• Prune, dead-head, weed and clean plant material.
• Maintain detailed notes regarding care of plants.
• Check and maintain greenhouse environmental conditions / controls.
• Operate and maintain greenhouse equipment and tools.
• Submit ideas for experimental plants, equipment, and procedures to enhance the company’s efficiency in operations.
• Collaborate with purchasing and sales to develop and maintain internal and external signage and tags.
• Supervise and give direction to coworkers as assigned, motivating, and maintaining a productive, safe, and collegial team.
• Pull orders for customers and landscape division projects.
• Forecast, plan, and monitor stock levels for finished plant material and supplies used in operations.
• Complete purchase orders for materials and supplies required for job and source items from vendors.
• Provide regular reports to management of work completed, problems and discrepancies.

Customer Service/Sales

• Complete daily sales reports, balance register and make deposits of daily receipts.

• Assist customers with selection, orders and loading product.
• Answer customer questions and take orders in store and by phone.
• Unload vendor shipments and verify for accuracy.  Report discrepancies to delivery driver, management and / or vendor.
• Keep a positive attitude and set an example for delivery, yard and counter staff.

Minimum Qualifications

Must possess an understanding of plant physiology, chemicals/fertilizers and external factors that influence plant growth and development.  2-year degree in Horticulture or related field of study OR 3 years of similar work experience.  Excellent communication, supervisory and customer service skills. Demonstrated organization and leadership abilities.  Ability to lift at least 50lbs. on a regular basis.

Reports To:  President/CEO    Compensation and Benefits: Full-time non-exempt position, benefits eligible.

Hours:  Fluctuate Seasonally, Weekends may be required.

1^st Impressions Landscape & Garden Center is looking for energetic and driven individuals who want to join our growth and success as we strive to be the Premier Landscape Company and Garden Center in Central Ohio. We are searching for part-time customer service representatives responsible for engaging with customers on behalf of our company. Foremost duties include answering questions from customers and maintaining expert knowledge about company products and services to best assist. You will also be asked to process orders, modifications, and escalate complaints across several communication channels. To do well in this role, you must be able to remain positive when customers are frustrated and have experience working with technology. Incentives for this position include flexible hours, provided uniforms, continued educational opportunities, most holidays off, and no night shifts. Students are encouraged to apply.

PRINCIPLE DUTIES AND RESPONSIBILTIES:

Customer Service/Sales

• Interpret customer needs and recommend best-suited products.
• Utilize 1^st Impressions’ Point of Sales (POS) system to complete customer transactions.
• Maintain accurate receipt and monetary records.
• Perform simple mathematical calculations such as area and volume.
• Educate customers or clients about additional products or services offered.
• Maintain a positive, empathetic, and professional attitude toward customers always.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information regarding our products by using the correct methods/tools.
• Handle customer complaints and provide appropriate solutions or alternatives promptly; follow up to ensure resolution.
• Take the extra mile to engage customers!

Showroom, Outdoor Sales & Manufacturing Areas

• Maintain cleanliness organization of all areas, keeping free of trash and debris.
• Assist with general maintenance of plant materials including routine watering, weed control, pruning, and identification of pest/fungus/disease problems.

Minimum Qualifications

Minimum of 1 year in an educational field of study (FFA, agriculture, horticulture, landscape, etc.) or relative work experience required, customer service-related experience preferred. Must have the ability to work well on a team and self-sufficiently when required. Excellent verbal communication skills are crucial. Possess a willingness to learn about new landscape products and services and an interest in the landscape & horticultural fields of study. Must be able to lift and move 50lbs+ and stand for extended periods. Experience operating light to heavy equipment (bobcat, front-loader, etc.) is a plus but not required.

Reports To:     Assistant Retail Manager    Compensation and Benefits: Competitive wages