Store Policies

Below we have outlined many of our customer satisfaction policies. We believe active communication is the cornerstone of any good relationship. It is our desire at 1st Impressions to ensure you experience the best possible buying experience. In order to achieve this goal, we hope you will understand our need to operate within certain policies.

Return Policy

All sales on bulk items or items discounted greater than 25% are final.  Any other item may be returned within 7 days of purchase for a refund in the form of store credit or original payment type. NO CASH REFUNDS are given!  Refund checks are issued within 7 days or after the check has cleared the bank. Refunds on bank cards are credited to the card used as payment.  A return check fee of $50.00 will be charged when items are returned by a bank for any reason.  All returns will be subject to a 10% restocking fee and be returned at the customer’s expense.  Returned product must meet the following conditions: product must be in like new condition and product must be returned in its original packaging.  1st Impressions will make final decision and acceptance on the condition of the returned product.

Warranties

We warrant our products shall prove true to name as labeled and ordered.  There is no additional warranty, expressed or implied.  It is mutually agreed that 1st Impressions’ total liability for error, should product prove untrue to name as labeled or ordered, shall be limited upon satisfactory proof, to our replacing free or refunding the purchase price thereof.  Claims for error, rejection, shortages or for any other reason will be considered valid only if made within 24 hours of receipt of product.

Delivery Policy

Any truck making a typical delivery will drop material on the driveway or any paved path or road.  Our trucks are not capable of driving off a paved road on to lawns or into backyards.  Additionally, our trucks will need to have vertical clearance free from trees, power lines, basketball hoops, etc. when dumping the material.  When dropping material beyond the public street curb 1st Impressions will not be responsible for any damage to your driveway or sidewalk due to the weight of the truck, run-off or staining from material dyes. Because the size of the delivery truck, the presence of gutters, overhangs, tree branches, wires, narrow entranceways, wet conditions, etc., are determining factors impacting 1st Impression’s ability to follow through with instructions regarding placement of materials being delivered, 1st Impressions reserves the right to make the final decision regarding proper and safe placement location.  Furthermore, 1st Impressions reserves the right to charge the customer for applicable delivery fees in the event the delivery is refused or canceled due to this decision.

Estimated Order Arrival

Because we offer delivery service to such a broad area, we must deliver in route and can only offer a.m. (before noon) or p.m. (after noon) delivery options. We are unable to give an exact “time of day” for delivery; however, our driver will call and provide you with approximately 30 minutes notice of delivery arrival. If you cannot be reached our driver will move on to the next delivery in their route; therefore, we ask that you please be available to insure timeliness of your delivery. 

Please have the area where you would like material placed free and clear of obstructions and ready for delivery. If you cannot be there to take delivery, please arrange to have a responsible adult, 18 years of age or older, present so that we may rely upon his or her signature as authorized to inspect and accept delivery. If this is not possible, we cannot assume responsibility for exact placement of materials as requested; however, our driver will make the best decision regarding proper and safe placement location with your instructions in mind.  We quote the best estimate from information that is provided to us by our vendors. If you are notified of a pro-longed delay and your material is not in transit, you may cancel you’re your order and receive a full refund on the undeliverable material. 

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